Aubry Boonstra

Subject Matter Expert with six years of experience in HIM, health insurance, customer service concerning patients, and collaborating with physicians, hospitals, and professionals all over the country. I am organized with high standards of performance and attention to detail. Special skills include design and development, critical thinking, collaboration, and exceptional interpersonal skills.

I submerged into the equine industry at a personal level 16 years ago. I owned, trained, and showed hunter-jumpers in Lexington, Kentucky. Growing up, I participated in 4-H. I have owned horses ranging from Thoroughbreds to Quarter Horses to Welsh Ponies. Although I have yet to incorporate horses into my life professionally, that is what I'm hoping to do now. With the skills listed within my resume and my knowledge of the equestrian world, I greatly look forward to bringing my attributes and work ethic to your company.

At this time, I am searching for a fully remote position.

Trainer, Equest Riding Therapeutic Center 2019:

Although this was volunteer work for a temporary amount of time, I thoroughly enjoyed the training and working with horses of all breeds and backgrounds to see if they were suitable for our Therapy Program. I was responsible for tacking, feeding, riding, ground work, assessing a horse's mental and physical condition for mentally and physically disabled riders, and more.

Stable Hand, Groom - Scheffelridge Farm 2012 Seasonal:
Personal groom for two Warmbloods who were show jumpers imported from Argentina. In addition, I cleaned stalls daily, aided in turnouts for lesson and client horses, tacked and untacked lesson and client horses, grained, and ensured all pastures and stalls were cleaned and watered.

• Acting as a definitive source of knowledge for a team of 70+ provider representatives
while working remotely.
• Providing expertise and guidance for lower-level employees regarding medical policies, quoting benefits, claims reviews, authorization discrepancies, and more.
• Primarily focusing on helping team members succeed in their day-to-day workflow by ensuring all criteria are met, and proper procedures are followed.
• Reporting any discrepancies back to management for review.
• Daily research to resolve escalated issues and partnering with internal departments to research and resolve customer issues promptly.
• Providing superior customer service and professional correspondence to internal and external customers by phone and email, consistently striving for first-call resolution.
• Identifying, understanding, and anticipating customers' unexpressed needs and concerns.